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Frequently Asked Questions

What is MyLMU?

MyLMU is the LMU faculty, student, and staff web portal. By logging into MyLMU, you can check your class schedule, access Canvas, view University announcements and news, retrieve important documents, register for classes, pay your fees, and more. This is a central location for all university information, and should be checked frequently.

How do I access MyLMU?

MyLMU is located on the top right of the LMU homepage ( Click the MyLMU link and enter your Username and Password.

What is my LMU Username and Password?

Contact the LMU Information Systems Helpdesk at 423.869.7411 (extension 7411 on-campus) or [email protected] to obtain your LMU username and password.

What is Canvas?

Canvas is the web-based learning management system used at LMU. Canvas provides a mechanism to for students to receive class resources, submit assignments, view individual class grades, communicate with their instructor, and much more. View the Canvas page on the CTLE website for more information.

I don't know how to use Canvas, can you help me?

Canvas has a very intuitive interface; do not be afraid to login and explore!

Still feeling stuck? Try the following: 

  • The CTLE offers a Canvas Student Training Course which is autopopulated on your Canvas Dashboard.
  • The "Help" button on the left-hand sidebar of Canvas offers many helpful guides and videos.
  • If you still cannot find what you are looking for or if you are encountering any errors or other technical issues, do not hesitate to contact the CTLE for training and assistance at  [email protected].

How do I access my LMU email?

LMU supports a web based email client that can be accessed from any computer that has access to the Internet. The syntax for LMU student email addresses is [email protected].  In the event two students have the same first and last name, a sequential number is added to the end of the last name, ([email protected]). We encourage our students to use their LMU email accounts for all communication during their tenure at LMU.

I prefer Gmail, do I still have to use my LMU student email account?

Yes. Students are required to use their LMU email accounts for all university communication during their tenure at LMU.

LMU Student Email Policy
Electronic mail (email), like postal mail, is an official mechanism for administrators, faculty, staff and students to communicate with each other. The University expects that email communications will be received and read in a timely manner. Students are expected to check email on a frequent and regular basis in order to stay current with University-related communications, recognizing that certain communications may be time-critical. If a student receives an official e-mail from a University faculty member, administrator, or staff member and does not read that e-mail any subsequent repercussions cannot be excused by "unread e-mail messages." (LMU Student Handbook, pg. 15)

What is Turnitin and how do I use it?

Turnitin is both a stand-alone website and a Canvas integrated application for plagiarism prevention and detection. Turnitin checks submitted papers again 20+ billion web pages, 220+ million student papers, and library databases and publications. The Turnitin "Originality Report" shows how much of the student's paper matches content in the Turnitin databases and allows instructors to easily see how much of the paper is unoriginal.

Who should I contact if I have questions about Turnitin or need assistance?

For the SEWS/Writing Requirement and using the Turnitin directly on the website, contact the Information Literacy Librarian.

For help using the Turnitin Canvas integration, contact the Chief Instructional Technologist.

Where are LMU computer labs located?

LMU Computer Lab Locations

Where can I print my documents?

LMU Printing Information