Program Specific Grievance Appeal Process
Lincoln Memorial University provides a number of avenues through which students can address grievances. Academic programs have developed their own Program Specific Grievance Appeal Processes to address a variety of student concerns. Students are encouraged to address their concerns through the appropriate program processes as quickly as possible. Students requiring assistance with these processes should refer to the appropriate program catalog or handbook or
contact the LMU Dean of Students Office.
Program Specific Grievance Appeal Processes are outlined within the appropriate Academic Catalog: https://www.lmunet.edu/academics/catalogs
Non-programmatic appeal processes are outlined within the Student Handbook: https://www.lmunet.edu/student-life/handbooks
Formal Student Complaint Process
The Lincoln Memorial University Formal Student Complaint Process exists to ensure students have the right to appeal a decision rendered through the Program Specific Grievance Appeal Process outlined above. Students must first work through informal grievance appeal processes prior to initiating a Formal Student Complaint. The Formal Student Complaint Process examines evidence of procedural violations of university policy in arriving at decisions rendered through the Program Specific Grievance Appeal Process. The review is not one of situation-specific evidence but only focuses on the University’s adherence to its stated policies and procedures.
Upon receiving a decision through the Program Specific Grievance Appeal Process, students have thirty (30) days to begin the Formal Student Complaint Process. Students who wish to file a Formal Student Complaint must complete and submit the Formal Student Complaint Form found here: LINK. The Office of Institutional Compliance receives, processes, and archives Formal Student Complaints. The Office of Institutional Compliance will review the information submitted and determine the following:
Off Campus Authorities
Corbin, Kentucky Location
Ewing, Virginia Location
Tampa, Florida Location
Complaint Resolution Policies and Procedures for Non-Tennessee Resident Students in State Authorization Reciprocity Agreement States, commonly known as SARA.
Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.
Complainants not satisfied with the outcome of the Institution’s internal process may appeal, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission (https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html).
For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards or regulations incorporated by the SARA Policies and Standards (http://www.nc-sara.org/content/sara-manual) have been violated by the institution operating under the terms of SARA.
For a list of SARA member States, please visit the NC-SARA website (http://nc-sara.org/sara-states-institutions). Students residing in non-SARA states should consult their respective State of residence for further instruction for filing a complaint.