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Student Complaint Process

Student Complaint Process

Program Specific Grievance Appeal Process

Lincoln Memorial University provides a number of avenues through which students can address grievances. Academic programs have developed their own Program Specific Grievance Appeal Processes to address a variety of student concerns. Students are encouraged to address their concerns through the appropriate program processes as quickly as possible. Students requiring assistance with these processes should refer to the appropriate program catalog or handbook or

contact the LMU Dean of Students Office.

 

Program Specific Grievance Appeal Processes are outlined within the appropriate Academic Catalog: https://www.lmunet.edu/academics/catalogs

Non-programmatic appeal processes are outlined within the Student Handbook: https://www.lmunet.edu/student-life/handbooks

 

Formal Student Complaint Process

The Lincoln Memorial University Formal Student Complaint Process exists to ensure students have the right to appeal a decision rendered through the Program Specific Grievance Appeal Process outlined above. Students must first work through informal grievance appeal processes prior to initiating a Formal Student Complaint. The Formal Student Complaint Process examines evidence of procedural violations of university policy in arriving at decisions rendered through the Program Specific Grievance Appeal Process. The review is not one of situation-specific evidence but only focuses on the University’s adherence to its stated policies and procedures.

 

Upon receiving a decision through the Program Specific Grievance Appeal Process, students have thirty (30) days to begin the Formal Student Complaint Process. Students who wish to file a Formal Student Complaint must complete and submit the Formal Student Complaint Form found here: LINK. The Office of Institutional Compliance receives, processes, and archives Formal Student Complaints. The Office of Institutional Compliance will review the information submitted and determine the following:

  1. Has the student participated in the Program Specific Grievance Appeal Process?
    1. If the answer is no, then the student is routed to the Program Specific Grievance Appeal Process.
  2. Has the Formal Student Complaint Form been submitted to the Office of Institutional Compliance within 30 days after the final decision is rendered at the Program Grievance Appeal Process level?
    1. If the answer is no, then the student will be notified that the Complaint was not timely filed. The Complaint will not be reviewed but will be maintained for documentation.
    2. If the complaint has been properly filed, then the complaint is forwarded to the LMU Committee on Formal Student Complaints. This committee reviews the complaint only to identify whether the applicable grievance process was followed. .
    3. After review, the Office of Institutional Compliance reports the committee’s decision back to the Complainant.
    4. Decisions of the Committee on Formal Student Complaints are final.

Off Campus Authorities
All Locations

Tennessee Locations

  • Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (http://www.tn.gov, and then search for the appropriate division);
  • Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (http://www.tn.gov/consumer/).

Corbin, Kentucky Location

  • Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the commonwealth of Kentucky  and shall be reviewed and handled by that licensing board (http://www.ky.gov, and then search for the appropriate division);
  • Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Kentucky Office of the Attorney General and shall be reviewed and handled by that Office (http://ag.ky.gov).

Ewing, Virginia Location

Tampa, Florida Location

  • Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Florida State Government and shall be reviewed and handled by that licensing board (http://floridasnursing.gov/licensing/, and then search for the appropriate division);
  • For students attending programs in Florida, complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Florida Office of the Attorney General and shall be reviewed and handled by that Unit (http://myfloridalegal.com/consumer).

Student Complaint Process

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6965 Cumberland Gap Parkway
Harrogate, TN 37752