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Student Complaint Process

Student Complaint Process

Undergraduate Programs

Lincoln Memorial University provides a number of avenues through which students can address issues of concern such as complaints and grievances. Students should express their concerns as quickly as possible through the appropriate channels. Student requiring assistance with these processes should contact the Dean of Students or Associate Dean of Students in the Office of Student Services. Depending upon a situation, students can address their complaints through the following resources:

Grades (Undergraduate Catalog 2017-2018, page 26-27)
Academic Issues (Undergraduate Catalog 2017-2018, page 29)
Academic Appeals (Undergraduate Catalog 2017-2018, page 27-28)
Non-Academic Appeals (Student Handbook 2017-2018, page 23)
Financial Aid (Student Handbook 2017-2018, page 9; Undergraduate Catalog 2017-2018, page 19-20)
Sexual Harassment / Sexual Assault / Dating or Relationship Violence (Student Handbook 2017-2018, page 33)
Discriminatory Conduct (Student Handbook 2017-2018, page 2)
Student Code of Conduct (Student Handbook 2017-2018, page 24-29)
Traffic Appeals (Student Handbook 2017-2018, page 14)
Student Rights (Undergraduate Catalog 2017-2018, page 31-32)
Athletics / NCAA Compliance (Athletic Handbook 2017-2018, page 9)
• Title IX (Athletic Handbook 2017 2018, page 28-29Undergraduate Catalog page 33-34
ADA/504 (Student Handbook 2017-2018, page 2)
General Student Grievances (Student Handbook 2017-2018 , page 31)
Regarding Extended Sites (Student Handbook 2017-2018, page 32)

  • All complaints should first be routed through the appropriate complaint/appeals process as outlined above.
  • Depending on the nature of complaint, the matter should be brought to the attention of the office directly responsible for that area of the college or university via email with the word complaint noted in the subject line.
  • For concerns that are not resolved through the aformentioned complaint process', the student is encouraged to file a formal complaint with the Office of Institutional Compliance using the Formal Student Complaint Form. Complaints and appeals should be well-documented.
  • Students are encouraged to move through the appropriate campus supervisory structure and exhaust all campus complaint procedures prior to appealing to any off-campus authority.

Off Campus Authorities
All Locations

Tennessee Locations

  • Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (http://www.tn.gov, and then search for the appropriate division);
  • Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (http://www.tn.gov/consumer/).

Corbin, Kentucky Location

  • Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the commonwealth of Kentucky  and shall be reviewed and handled by that licensing board (http://www.ky.gov, and then search for the appropriate division);
  • Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Kentucky Office of the Attorney General and shall be reviewed and handled by that Office (http://ag.ky.gov).

Ewing, Virginia Location

Tampa, Florida Location

  • Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Florida State Government and shall be reviewed and handled by that licensing board (http://floridasnursing.gov/licensing/, and then search for the appropriate division);
  • For students attending programs in Florida, complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Florida Office of the Attorney General and shall be reviewed and handled by that Unit (http://myfloridalegal.com/consumer).

Student Complaint Process

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423.869.3611 | 800.325.0900
6965 Cumberland Gap Parkway
Harrogate, TN 37752