Information Services >> Help Desk >> Webadvisor
Supported PC Internet Browsers: Internet Explorer 8 or 9. Mac Users: Safari 4 or Firefox 3.6.
NOTE: Safari 5 or Chrome 5 will not properly process forms with date field submission. WebAdvisor is best viewed in 1024x768 screen resolution.
Cookie support is required for WebAdvisor to operate correctly. WebAdvisor puts a session cookie on your desktop when you log into the system. When you close your browser, the cookie is erased.
John Doe would have the user name john.doe. If more than one user has the same name, their user name will have a number added to the end.
To look up your user name, go to WebAdvisor and select the option What's My User ID?.
Enter a Last Name (* required) and then provide your SSN (Social Security Number) or University ID
Once you have entered everything in, click Submit.
Your user ID (user name) will be displayed. If you know your password click Log In. If you do not know your password select Main Menu to return to the home page to retrieve your password.
The first time you log in you are asked to change this password from your temporary password.
For any users created after September 9th, 2011, the temporary password is now set to the first letter of your last name followed by your 6-digit date birth date. Ex., If Jane Doe was born on January 5th, 1985 the password would be d010585.
For users created before September 9th, 2011, the temporary password is initially set to your 6-digit birth date. Ex., If Jane Doe was born on January 5th, 1985 the password would be 010585.
If we do not have your birth date on file, it is a randomly generated pin that was created in the absence of one. To find out what this is, or if you wish to call and provide your birth date, please call the helpdesk at 423.869.7411 and we will attempt to resolve it for you.
To change your webadvisor password, follow the following instructions:
1) Go to https://webadvisor.lmunet.edu
2) Select Log In
3) Provide your User ID and temporary Password and click SUBMIT.
4) Once you are logged in, select Change Password (It is next to Log Out, Main Menu and Contact Us at the top of the screen)
5) Provide the credentials to change your password to the desired one and click SUBMIT. Your new password must be between 6 and 9 characters and contain both letters and numbers.
NOTE: Changing this password does not change your LMU network password. You can change this password by going here.
During these times, users who try to log into WebAdvisor will receive a message stating that the WebAdvisor server is down or not available.
Read the section above What Is My WebAdvisor User Name? and try logging in again.