Information Services >> Help Desk >> LMU Email



What Is My LMU Email Address?

New students

Any new students who are unsure of their LMU e-mail address should access WebAdvisor and click on the "What's my user ID?" section.

If you have forgotten your email address and cannot retrieve your ID by using WebAdvisor's "What's my user ID?", please e-mail us or call the helpdesk at 423.869.7411 and we will be happy to provide it for you.

How Do I Access My LMU Email?

Students can access email from here.

For email services for faculty and staff, please use the link for the new version of OWA 2010 provided here.

If this does not work for you, try the mail link here.

What Is My Email Password?

For any users created after September 9th, 2011, The password scheme for new accounts is capital LMU and the first letter of your lastname followed by your 6 digit birthday (for example, if your name was Abraham Lincoln and you were born on February 12, 1809, your username would be abraham.lincoln and your password would be LMUl021209 ā€“ a lower case ā€˜Lā€™ followed by 021209).

If we do not have your birth date on file, it is a randomly generated pin that was created in the absence of one. To find out what this is, or if you wish to call and provide your birth date, please call the helpdesk at 423.869.7411 and we will attempt to resolve it for you.

How Do I Change Or Reset My Email Password?

For Students:
1) Go to http://changemypassword.lmunet.edu

2) Click the Change Password link

3) Fill in your current User Name and Password and select Login



4) Provide your old (current) password and the new password and click OK

For Employees:

Students by default are enrolled every day (as they come in) in the service with pre-loaded security questions. For security purposes, Employees are not enrolled but can if they choose to.

1) To enroll, go to http://changemypassword.lmunet.edu

2) Select User Registration

3) When the login box comes up, please login with your current User Name and Password

4) When the next screen comes up, select the Enrollment Tab (Next To Change Password)



5) Take a minute or two and come up with your own security questions and answers.

6) Once you save your questions and answers, you are now enrolled! You can now use it to change or reset your password in the future.

Does My Email Password Change Other LMU Account Passwords?

Your Email password is tied to your active directory account. The password change only affects services involved with the active directory account, which includes email, pathway, and logging on to LMU computers and networks.

Changing your WebAdvisor or Blackboard password does not change your e-mail password.

How Do I Archive My Email Inbox To Save Space?

For Office 2007 Users:

How To Manually Archive Items

How To Find And View Your Archived Items

For Office 2010 Users:

How To Manually Archive Items

How To Automatically Archive Items

If you are not sure about which version of Office you are using, select File >> Help and you should be able to locate your current version.

What Are Some Basics About My Student Email?

Outlook Web Access 2003 For Students



Outlook Web Access 2003 (known as OWA 2003) allows you to gain access to your messages, calendars, contacts, tasks and public folders from any computer with internet access. OWA 2003 has many added features which allow for improved performance, better security and a fresh new look.

Please note: Windows XP Service Pack 2 introduces new behavior in Microsoft Internet Explorer that may affect users of Outlook Web Access (particularly attachments). For assistance with any issues please read the following article (located on the Microsoft web site):

http://support.microsoft.com/?kbid=883575


How to access your email

There are two ways you can access your email via the web.

1. Open your browser and go to Pathway (https://pathway.lmunet.edu) and click on the unread messages web part link located in center of the screen.

2. Open your browser and type in the following address:

https://mail.lmunet.edu/exchange

Upon completing one of these options, a Security Alert window may appear on your screen informing you that this is a secure connection. By checking off In the future, do no show this warning you will avoid having to go through this alert message again.

Click OK.

Check box and select OK

The OWA Screen

When you first open OWA 2003 you will find that the screen is divided into 4 main areas: folders, shortcuts, inbox and preview pane.

OWA 2003 screen

Folders: in your folders list you will find such items as your calendar, contacts, deleted items, drafts, inbox, journal, junk email, notes, sent items and tasks.

Shortcuts: in your shortcuts list you will find exactly that, shortcuts to your inbox, calendar, contacts, tasks, public folders, rules and options. You can access any of these shortcuts by simply clicking them.

Inbox: your inbox list will default to the two-line view. this means that the pertinent information to the email (sender, date, re:) will appear across two lines. You can change the view by clicking the drop-down arrow located next to the word Inbox.

You can view your inbox in two-line, by messages, by unread messages, by sender, by subject, by conversation, by unread conversation, and by sent to. (It is most common to leave it in two-line view).

To change the view, please click on the Two-Line View text next to InBox.

You can change your view by selecting here

If you wish to open one of the mail messages full screen (as opposed to only the preview pane) simply double-click the email in question.

Preview pane: the preview pane allows you to view your selected message without physically opening it. As an added feature in OWA 2003, you can even open attachments from this preview pane.

How to change from 3 columns to one column with Preview Pane: When you first open OWA 2003 you will find that the screen is divided into 4 main areas: folders, shortcuts and inbox and preview pane.

This will be divided into a total of three columns. Many people prefer a more traditional view where the preview pane is located beneath the messages as opposed to the right hand side of the screen.

To change how the columns appear on your screen, click the arrow located next to the Show/hide reading pane button (this button is located on the main toolbar at the top of the OWA 2003 screen). In the drop-down you will find various ways to organise the column on your screen. Select Bottom to have the preview appear at the bottom of your screen.

Change how your columns appear on the screen

How to create a new message

To create a new message, click the downward arrow located next to the word New. A drop-down list with various options will appear.  Select Message.

Create new message

An untitled message dialog box will appear on your screen. Compose your message and click the Send button located at the upper left-hand corner of the window.


Using the To button to find other users

If you don't want to go through the trouble of entering long, complicated email addresses, or if you know someone else is a user within LMU, but you are unsure as to what their email address is, the Exchange server will help you find it. Start by creating a new email message. Click the To button.

Select To

The Find names dialogue box will appear.

Select find names

In the Find names in: box, click the drop-down to select either Global address book or Contacts.

Global address book: think of this as the University yellow pages.  Every person or group with a LMU email account can be found in the Global address book.

Contacts: think of this as your personal little phone book. Only addresses you personally enter into your contacts will appear here.  These contacts are your personal list and not available to anyone else in the University.

Now you can use any combination of the other fields to find who you are looking for. For example, you wish to email someone but are unsure of how to spell their name. In the First name field, type the beginning of a name, eg "Iv" and leave the rest blank. Now click the Find button. A list of names that meet the search criteria will appear. 

If a list of names appears on your list, simply click the appropriate one to select it. Under the Add recipient to...section, select either To, Cc or Bcc to put the recipients name in the correct box.  You can follow these steps again to add additional people. Once you have found all the recipients you would like, select close and you will return to your new message with all the recipients in place.


Attachments

With OWA 2003 you can attach a document, picture or other file to the message you are sending. To add an attachment to a new message, simply select the Attachments button. Note: You can also select the paperclip located at the top of the window. Either one will take you to the Attachments web dialog box.

Once the dialog box is open, select Browse to find the file you would like to attach. Once you have found the correct file, select Attach.  Repeat this process if you would like to attach more files to the same email message. When you are done, select Close. The file/s you selected will now be attached to your message ready to be sent.

Please note:Windows XP Service Pack 2 introduces new behavior in Microsoft Internet Explorer that may affect users of Outlook Web Access (particularly attachments). For assistance with any issues please read the following article (located on the Microsoft web site):

http://support.microsoft.com/?kbid=883575


Deleting a message

To delete any message that appears on your list, simply select it by clicking it once, then hit the Delete key on your keyboard. Hitting the X symbol at the top of your page will do the same thing.

Note: when you delete a message it is actually moved to your deleted items folder. This still takes up space so it is good practice to periodically go to your deleted items folder and delete the messages from there. This will permanently delete the messages and free up the space.


How to create a contact

The Contacts section is your personal email address book. Select the Contacts icon either in your folder list or your shortcuts to access it. Your Contacts window will appear with a list of your personal contacts. To create a new contact, click the downward arrow located next to the word New. A drop-down list with various options will appear. Select Contact.

Create new contact

The New contact dialog box will open on your screen. Enter whatever information you require for this contact into the necessary fields. When you are finished, select the Save and close button. Next time you select your Contacts shortcut or folder, you will see your new contact listed.


How to create a personal distribution list

A personal distribution list (also known as a Group) is one email address given to a group of individuals. This comes in very handy when you have a group of individuals you email the same message to on a frequent basis (ie a special team or class group). This will help you to avoid entering each individual's email separately.

Create new distribution list

To create a new personal distribution list, select the downward arrow located next to the word New. A drop-down list with various options will appear. Select Distribution List.

An untitled distribution list will appear on your screen.  Add email addresses either by manually typing them into the Add to distribution list field or using the Find names button to locate them in the global address book or your personal contact list.

Make sure to type in the name of the group under List name.  You can name the group whatever you like. Select Save and close. The personal distribution list will now be a part of your personal contacts list.


Options

Through the Options section, you have the ability to personalise your OWA 2003 client. Be sure to Save and close when you are finished, otherwise your changes will not take effect. To access your options, simply select the Options icon under your shortcuts.

Display the options list

Adding a signature: There are many areas you can personalize in the Options section. Under Messaging options, select the Edit signature... button and enter a signature to go with every email sent out. This way you don't have to type your name and title every time you send a message.

Spell check: Another nice feature is the spelling options. You can check off Always check spelling before sending to avoid embarrassing spelling mistakes.

Junk Email: This server based SPAM filter will significantly reduce the amount of SPAM you receive in your inbox.

The junk email window

Important notes regarding SPAM filter. 

Check your Junk Email folder regularly. The SPAM filter will move messages suspected to be SPAM in a folder in your mailbox called Junk Email. A false positive is a legitimate message that the SPAM filter suspected as SPAM. To avoid missing legitimate messages, check your Junk Email folder regularly.

Add false positives to White List. You can prevent messages from a particular email address from being filtered as SPAM by simply sending an email to that address using your LMU email account.

Don't reply to SPAM. Replying to SPAM messages will add the sender of the SPAM to the filter's White List. This will reduce the effectiveness of the SPAM filter and result in more SPAM reaching your Inbox. Never reply to a SPAM message.

 

Using the Forward button

If you need to backup or move a specific email, you can forward each email to a free email service such as Gmail by click the Forward button on the top of the page and then enter the E-mail address you wish to forward it to.

Select To
 

What Are Some Basics About My Employee Email?

Outlook Web Access 2010: Access Your Mail, Calendar, and Contacts via a Web Browser



How to access your email

There are two ways you can access your email via the web.

1. Open your browser and go to Pathway (https://pathway.lmunet.edu) and click on the unread messages web part link located in center of the screen.

2. Open your browser and type in the following address:

https://owa2010.lmunet.edu/owa

For option 2, the login page for webmail appears similar to below:

Web Access Password Field

Along with the username and password fields is a security option that can increase protection of your email. By default the "public or shared computer" option will be selected.

Once the proper credentials are entered, the webmail interface appears. From this interface you can access your email inbox, calendar, or personal contacts using the tabs on the upper left corner of the page.

Web Access Interface

For extended help, you can find anything and everything that you would want to know about OWA 2010 from the outlook help web site posted below:

Click Here To View