Information Services >> Help Desk >> Sharepoint and Pathway



SharePoint Support


Installing ActiveX

In the event that you see an ActiveX control on the Information Bar on the top of your internet browser, we ask that you install it. This installation will enable the features within your browser to allow you to see the online status (from Windows Live Messenger) of other users from within the portal.

*Note* – You will continually see this pop-up in Internet Explorer until you install ActiveX

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Click on the bar and select to install

Allowing Cookies

It also is important that your browser is set to allow cookies from Pathway. In Internet Explorer select Tools followed by Internet Options. Once you see the pop-up, select the Privacy tab.

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Click on the slider to set your cookie settings to medium, and then select OK.

Browser Compatability With SharePoint (Pathway)

Please note that Internet Explorer is the preferred web browser but you may attempt to use others. While using other browsers will work just fine in SharePoint, it will not allow you to use the full extent of the client integration features, which include uploading multiple documents, opening the library using windows explorer, and using the online presence statuses of Windows Live Messenger.

Check out and edit a file

Overview

Checking out a file prevents multiple people from making changes at the same time, which helps to avoid conflicts and confusion over changes. Checking files in and out gives you more control when you track versions, because a version is created only when you check a file in, not each time that you open and close the file to work on it.

When you check out a file from some programs that are compatible with Windows SharePoint Services 3.0, you can work with the file on your hard disk, even when you are disconnected. The copy is stored in your server drafts folder, which is, by default, the SharePoint Drafts folder in your My Documents folder. However, you can change the location in some client programs. Working on files on the hard disk is frequently faster than working with files on the server and enables you to easily continue working while you are away from the office.

When a file is checked out, no one can edit it except the person who checked it out. Its icon in the library changes to indicate that the file is checked out &. When you rest the mouse pointer on the checked-out icon, the name of the person whom the file is checked out to appears in a ScreenTip. Changes that someone makes to a file while it is checked out are not visible to others until the file is checked back in. This is true regardless of whether the person is working on the file on their hard disk or on the server.

Libraries can be configured to require you to check out files before you edit them. If your library requires check-out, you will be prompted to check out the file when you edit it. If check-out is required in your library, you must check in a new file when you create it or upload it to a library. The file is not available for others until you check it in.

Check out a file

After you check out a file, you usually edit the file and then check it back in.

If your library requires files to be checked out, you can also check out the file when you open the file for editing. If check-out is required, you will be notified that the file is also being checked out as you edit it, if the file isn't already checked out.
If the library is not already open, click its name on the Quick Launch.

If the name of your library does not appear, click View All Site Content, and then click the name of your library.

Point to the file name, click the arrow that appears, and then click Check Out.

In a picture library, click the file, and then in the properties that appear, click Check Out.

If the program that you are using to edit the file is compatible with Windows SharePoint Services 3.0, you may see a message that asks whether you want to work with the file as a local draft. If you want to work on a copy of the file on your hard disk, leave the Use my local drafts folder check box selected. If you want the draft copy to be stored on the server while it is checked out to you, clear the check box.

If the Check Out command is not available, the file may already be checked out to you or to someone else.

Later, if you decide to check in the file without saving your changes, you can discard your changes. You lose any changes that were made while the file was checked out. The file reverts to the last checked-in version, and no version history is kept for the unsaved changes.

You can check in the file so that others can see your changes and keep the file checked out while you continue to work on it. To do so, select the Keep the document checked out after checking in this version check box when you check the file back in.

Alternate Method

1) For a given document, hover over it and select the drop down menu, then select check out. You should see a box that comes up that has a check box for “use my local drafts folder”. Make sure that is checked and hit ok.

2) At that point the document on the sharepoint list should have the checkout symbol and should show that you are the person that has it checked out. Go ahead and click the file to open it. (make sure to leave pathway open while you edit)

3) Once the file is open, make a change for testing purposes. Click save to save the changes locally.

4) Select File. Under the info section there should be an option for check in. Go ahead and click on that.

5) Upon clicking check in a Check in pop up should come up that should give you a text box for versioning comments and a check box to allow you to keep it checked out if you like. For now, just put test in the comments box and leave the box unchecked and hit OK.

6) At this point the document should now be checked back into sharepoint and you should be able to close the document and see the pathway list updated.

File Type Characters Not Allowed

We have found that file names with certain characters will not go through on an upload to Pathway. We have also found that some unique types of files will not upload as well. Here are some tips on file names.

File Names:

Invalid characters: " # % & * : < > ? \ / { | } ~
Cannot be longer than 128 characters
You cannot use the period character consecutively in the middle of a file name
You cannot use the period character at the end of a file name
You cannot start a file name with the period character

First Time Login Information

Generally the User Names is formatted as firstname.lastname. A user with the name Jane Doe would enter jane.doe as the username. In the case of more than one person having the same first and last name, users will have a number added to the end of their User Name (ex. Jane Doe might be jane.doe24).

If you are attempting to login and cannot, please confirm your username first by going here and selecting the What’s my User ID option.

For any users created after September 9th, 2011, the temporary password is now set to the first letter of your last name followed by your 6-digit date birth date. Ex., If Jane Doe was born on January 5th, 1985 the password would be d010585.

For users created before September 9th, 2011, the temporary password is initially set to your 6-digit birth date. Ex., If Jane Doe was born on January 5th, 1985 the password would be 010585.

If we do not have your birth date on file, it is a randomly generated pin that was created in the absence of one. To find out what this is, or if you wish to call and provide your birth date, please call the helpdesk at 423.869.7411 and we will attempt to resolve it for you.

When you are ready to login, go here and enter the User Name and password that you normally use for campus email and click Log On.

Logging In

Open a web browser and enter the following URL: https://pathway.lmunet.edu

This should bring you to a similar login screen:

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If you are accessing Pathway on a shared computer, select the choice, This is a public or shared computer.

If this is your own personal computer, select the choice This is a private computer.

These choices are for your protection, and based on your selection, will timeout how long the logged in session will continue based on intervals.

Logging Out

It is important that you logout of the portal when you are finished. In the top-right of the screen where it says “Welcome” you should see a drop down arrow. Click this to choose Sign Out to properly logout of the site.
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Click Sign Out.

Navigating The Home Page

Once you successfully log on to Pathway, you will be directed to your appropriate home page depending on your primary constituency with LMU.

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The home page is provides number of services, including:

WebAdvisor: You can register for classes, check grades, record address changes, check your financial aid and account balances, and make payments online. Logging into Pathway gives you single sign on access to WebAdvisor. Once in WebAdvisor, you can always return to Pathway by clicking on the “Home” tab or on the “Pathway” breadcrumb.

Blackboard: Blackboard is the learning management system for most LMU students. When you click on the Blackboard link, you will be prompted to login to Blackboard. The default password for Blackboard is your six digit date of birth. Once you initially login to Blackboard we recommend you change your password. Blackboard login is not currently part of the Pathway single sign on. Be certain when you leave Blackboard to click the “Logout” button at the top of the Blackboard page and close the Blackboard window.

Announcements, News and Events: LMU announcements, news and events will be posted in Pathway on a regular basis. This will be the primary means of communicating important information on campus and replaces many of the email communications you have been used to receiving in the past.

My Team Sites: Team sites are web pages targeted for a specific group based on a department, official student organization, or an employee business function for collaboration and communication.

My Week: Displays your personal calendar. Click on the date to display details for that date. To enter new calendar items, click on your unread messages to access your “Outlook Web Access”. Click on your calendar in folders to add or modify entries.

My To Do: A list of your personal tasks. Maintain tasks in the same manner as you maintain personal calendar entries. Click on your unread messages to access your Outlook Web Access. Choose the Tasks to access the Tasks list. Click an existing task to edit or choose “New” to add a task.

Setting Up Alerts

From any list item (announcement, news or event), click on “Alert Me” to begin to set your preferences. After that you can click on the “Welcome [User Name] link on the top left of the Pathway home screen to set or edit email alerts for your selected items (announcements, events, news, etc.).

Team and Information Site Requests

Requests for new Information or Team Sites can be made by completing a site request form here

I'm receiving a constituency error, what do I do?

In the event that you are receiving a constituency redirection error, please contact the Help Desk and let them know that you are receiving the message. Please be able to either provide your Colleague ID or the login that you used to attempt to login to Pathway with.

How do I set up my email web part?

If you have just had your account created, you will need to login to your mailbox separate from Pathway first to ensure the following steps will work.

Students can access email from here. For email services for faculty and staff, please use the link for the new version of OWA 2010 provided here. If this does not work for you, try the mail link here.

Once you have logged into your mailbox at least once, perform the following steps:

1. From your home landing page, configure your mail web part by selecting the “Enter your credentials” link.

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2. When you see the Provide Exchange Account Information page, provide the same username and password you used to login to Pathway and click OK.

After you provide the credentials, your unread messages web part should be configured. Pathway notifies you of the number of unread messages you have in your LMU email. Click the “unread messages” link to access your Inbox. To close the email client, simply close the window that opens up when you open it.

3. When you see the Provide Exchange Account Information page, provide your username and password and click OK.

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After you provide the credentials, your unread messages web part should be configured. Pathway notifies you of the number of unread messages you have in your LMU email. Click the “unread messages” link to access your Inbox. To close the email client, simply close the window that opens up when you open it.

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You should something similar if done correctly.

In the event this does not work, please contact the Help Desk.

I'm getting access denied when logging in, what do I do?

If you are receiving an access denied message from Pathway, your account more than likely needs to be added to it. Please contact the Help Desk and notify them that you need to be added to Pathway. Please be able to either provide your Colleague ID or the login that you used to attempt to login to Pathway with.

It keeps telling me to change my password!

If you have been prompted continually to change your password and it seems to never go past it, please contact the Help Desk and we will check your account to resolve it. Please be able to either provide your Colleague ID or the login that you used to attempt to login to Pathway with.

Does my e-mail password change when I change my other LMU account passwords?

Your e-mail password will only change when you change your network password. Changing your WebAdvisor or Blackboard password does not change your e-mail password.

Every time I login, it keeps coming back to the login screen!

Some Internet Explorer users may encounter the following situation: When attempting to login to a SharePoint site, the system asks them to provide their username and password repeatedly until eventually displaying a page saying that they do not have permission to access the page. To work-around this problem, users need to turn of Integrated Windows Authentication in Internet Explorer.

1. In Internet Explorer, click on the Tools button, then choose Internet Options.
2. Click on the Advanced tab.
3. In the list of options displayed, scroll down to Security section.
4. Clear the Enable Integrated Windows Authentication option.
5. Click OK.
6. Close and restart Internet Explorer.

You should now be able to login to SharePoint sites.