Information Services
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Help Desk
Our normal hours of operation are:Monday through Friday - 8:00 AM to 4:30 PM
Our extended hours (phone and web-based service only) are:
Monday through Friday - 4:30 PM to 9:30 PM
Weekend extended hours (phone and web-based service only) are:
Saturday - 8:00 AM to 9:30 PM
Sunday - 1:30 PM to 9:30 PM
Telephone:
Extension 7411
423.869.7411
800.325.0900
Email: ishelpdesk@lmunet.edu
For assistance with technology problems, including email issues, Blackboard problems, Datatel questions, or other support related topics, our help desk will allow you to self-serve with our knowledgebase or log a trouble call.
After normal business hours the Helpdesk phone will transfer to our afterhours support center. This service will log all calls and transfer the unsolvable ones to our local helpdesk. All calls are put into a service queue based on the priority determined. Emergency after hour calls (System Down) will be escalated to IS staff so that we can address the emergency timely.
Announcing Helpdesk Changes For Better Service
Read about our recent changes to the Information Services Helpdesk.
Log Work Order/Tech Support Call
Having problems with your computer? Log a call with our help desk.
Log Colleague Report Request
Need a Colleague report? All report requests must be entered here.
LMU Account Access (PDF)
Need instructions for using your LMU user accounts? Check here for information on using all your LMU accounts.
LMU Email Password Change (PDF)
A 2 page detailed walkthrough on how to change your password on your LMU Email Account.
WebAdvisor Help For Faculty (PDF)
Need instructions for using WebAdvisor or help solving a current problem. Check here for information on using your WebAdvisor account.
WebAdvisor Help For Students (PDF)
Need instructions for using WebAdvisor or help solving a current problem. Check here for information on using your WebAdvisor account.
WebAdvisor Login Tutorial
Here is an interactive tutorial that provides step by step instruction on how to log into WebAdvisor.
Create An e2Campus Account (PDF)
Here is a walkthrough to help you sign-up for the LMU Campus Alert system.
Using Online Registration (PDF)
Using Web online registration step by step student guide.
Information Services Feedback Form
If you have a comment, a suggestion, or feedback that you would like send to Information Services, click here to fill out the form.
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