e2campus Support

How do I set up Email alerts?

For detailed instructions about how to set up your services, you must login with your LMU network account to view them.

This is to keep e2Campus as an exclusive service for our LMU community of faculty, staff and students.

You can find the support instructions and the links for setting up Email alerts by clicking the following link and logging in.

If you have forgotten your email address and cannot retrieve your ID by using WebAdvisor's "What's my user ID?", please e-mail us or call the helpdesk at 423.869.7411 and we will be happy to provide it for you.

How do I set up Email and SMS alerts?

For detailed instructions about how to set up your services, you must login with your LMU network account to view them.

This is to keep e2Campus as an exclusive service for our LMU community of faculty, staff and students.

You can find the support instructions and the links for setting up Email and SMS alerts by clicking the following link and logging in.

How do I set up SMS alerts through Mobile opt-in?

For detailed instructions about how to set up your services, you must login with your LMU network account to view them.

This is to keep e2Campus as an exclusive service for our LMU community of faculty, staff and students.

You can find the support instructions and the links for setting up SMS alerts through Mobile opt-in by clicking the following link and logging in.

How do I update my Email and SMS addresses?

For detailed instructions about how to update your services, you must login with your LMU network account to view them.

This is to keep e2Campus as an exclusive service for our LMU community of faculty, staff and students.

You can find the support instructions and the links for updating your Email and SMS addresses by clicking the following link and logging in.

How do I unsubscribe from my account?

For detailed instructions about how to remove your services, you must login with your LMU network account to view them.

This is to keep e2Campus as an exclusive service for our LMU community of faculty, staff and students.

You can find the support instructions and the links for unsubscribing by clicking the following link and logging in.

How do I opt-out of SMS alerts if I signed up through Mobile opt-in?

For detailed instructions about how to opt-out of your services, you must login with your LMU network account to view them.

This is to keep e2Campus as an exclusive service for our LMU community of faculty, staff and students.

You can find the support instructions and the links for opting-out of SMS alerts by clicking the following link and logging in.

What carriers are supported for Mobile Opt-In?

Mobile Opt-In is not supported by all carriers. In general, smaller, regional carriers as well as pre-paid cellular phones generally will not work with this feature.

At present, the following carriers are supported by this feature:
  • AT&T
  • T-Mobile
  • Verizon
  • Sprint
  • Nextel
  • Boost
  • Alltel
  • US Cellular
  • Cincinnati Bell
  • Virgin
  • Cricket
  • Cell Com
  • Cell South
  • ACS/Alaska
  • Bluegrass Cellular
  • Cellular One of East Central Illinois
  • Centennial Wireless
  • Cox Communications
  • EKN/Appalachian Wireless
  • GCI
  • Illinois Valley Cellular
  • Immix/Keystone Wireless
  • Inland Cellular
  • Nex-Tech Wireless
  • Rural Cellular Corporation
  • Thumb Cellular
  • United Wireless
  • West Central (WCC)

Does Mobile Opt-In collect the subscriber's name?

No. When a user subscribes via mobile opt-in, the e2Campus system creates a generic user for that number.

Can the same number register over and over?

No. The system will detect multiple attempts to register the same number via mobile opt-in. As such, repeated registration attempts will be ignored because the number is already registered. If there are subsequent registrations, e2Campus will simply reply to their number with "You are already subscribing to this group."

What if the phone number is already registered to another e2Campus user? Will that create a duplicate?

Yes. In the event that a number is registered to a normal user (in a normal account with a normal username) and then the same number is used for mobile opt-in, the number will be added as a mobile user.

For example, if the number 5551234567 registers via mobile opt-in, a user named MO_5551234567 will be created in the system. The last name will always be "MO_NUMBER" and the first name will always be the phone number.

Can the Mobile Opt-In Users add e-mail to their account by texting?

No. E-mail addresses cannot be added by this method.

Do mobile opt-in users expire?

No. Mobile Opt-In numbers do not expire from e2Campus. Users can unsubscribe at any time by using the opt-out service. To find out more about how to do this, please go here.