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Information Services
Welcome to the Department of Information Services
The Information Services Department at Lincoln Memorial
University is dedicated to providing computing and
communications infrastructure; software services and
support; and innovative instructional, research, and
administrative programs.
Information Technology objectives includes:
- Assessing the technological needs of University
departments/units
- Work with other units to provide a wide range of
services for students, faculty, staff, alumni, and the
surrounding community
- Through assessment, strive for continuous
improvement in everything we touch
- Maintain the strategic plan and identify and
prioritize the technology needs of the University
- Align human and financial resources to support the
strategic directions of the University
- Provide technology infrastructure that support the
University growth
- Maintain systematic communication channels for
technological needs
To carry out our mission, IS meets regularly in our
Technology Planning Committee and subcommittees to ensure
that we stay in touch with on-campus and extended site
needs.
Contact Information Technology
For assistance with technology problems, including email
issues, Blackboard problems, Datatel questions, or other
support related topics, please contact the Help Desk. Our
Help Desk site can be found at web link
http://www.lmunet.edu/IS/helpdesk.html
and will allow you to self-serve with our knowledgebase or
log a trouble call. Please visit our Help Desk website for
more detail instructions.
After normal business hours the Helpdesk phone will transfer
to our afterhours support center. This service will log all
calls and transfer the unsolvable ones to our local
helpdesk. All calls are put into a service queue based on
the priority determined. Emergency after hour calls (System
Down) will be escalated to IS staff so that we can address
the emergency timely.
Our normal hours of operation are:
Monday through Friday 8:00 AM to 4:30 PM
Telephone:
Helpdesk: 423.869.7411
Mail:
Information Services
Lincoln Memorial University
6965 Cumberland Gap Parkway
Harrogate, TN 37752
E-mail:
Department heads may be e-mailed directly using the
addresses provided on the department web pages:
http://www.lmunet.edu/IS/isstaff.html.
Helpdesk:
ishelpdesk@lmunet.edu
Technical issues or inquiries about this website may be
routed to the
Webmaster.
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